Our commitment to your privacy

Sinead Curran Physiotherapy (SCP), located at 3a Kinsale Rd. Commercial Centre, Cork, T12 RK27, aims to ensure the highest standard of our patients’ personal data management. All information is collected and stored in compliance with the General Data Protection Regulation (GDPR) requirements.

Sinead Curran Physiotherapy is the sole owner of the information you provide on this website.

For general website enquiries, the information you provide will be used to respond to your query only

SCP is committed to handling personal information about you, including contact and health information, in accordance with the requirements of GDPR.

In this Policy, we explain:

· What kind of information we collect and hold about you

· How we collect your personal information

· How we hold your personal information

· Why we collect and use information about you

· When and why might we share information about you with others

· Your right to seek access to and to seek correction of the information we hold about you

· Your right to make a privacy complaint, to us and others

· What to do if you have a privacy-related concern about us

· Updating this policy

· How to contact us

What kind of personal information do we collect about you?

In order to provide a service to you, we collect and hold the following kind of information about you:

· Name, address, date of birth, email address, postal address, telephone number and other information relevant to your reason for seeking physiotherapy.

· Information about and any communication with other health professionals involved in your care

· Other relevant health information about you such as a record of your symptoms or health concern, your relevant medical, family and social history, any diagnosis made and the treatment we give you.

· Also

- specialist reports

- test results

- your appointment and billing details

- other information about you collected for the purposes of providing care to you.

In order to effectively carry out a treatment plan, each contact you have with SCP will be securely recorded.

How do we collect your personal information?

We will generally collect personal information about you in these ways:

Directly from you when you give us your details (eg, face-to-face, over the phone, email, text message, via a booking form or an online form, a paper form or information otherwise furnished by you)
From a person responsible for you or who expresses concern about you
From a third party where we are permitted by you, or by law to do so (eg. other health care professionals involved in your care, from your health insurer)

How do we hold your personal information?

We take reasonable steps to protect the information we hold about you. These are designed to
prevent unauthorised access, modification or disclosure and to prevent misuse and loss.
This includes:

We will retain and store all information provided securely, in a locked cabinet in a lockable room or GDPR compliant third party, encrypted, cloud-based software.

In some circumstances it may be necessary for these third-party providers to access your information in the course of communication, booking, payments and provision of electronic treatment information. Sinead Curran Physiotherapy has ensured that, although these companies may not be located in the EU, they declare GDPR compliance. They are well established and well used in the physiotherapy community in Ireland. Sinead Curran Physiotherapy is not responsible for the practices of these websites. Each has a copy of their own privacy policies available to view.

The third-party providers currently being used are

www.cliniko.com (practice management software)

www.physitrak.ie (exercise programmes)

www.stripe.com (collection and processing of fees

We will only keep records for as long as we are required to by law.
Your information will never be sold to a third party.

Why do we collect and use information about you?

We primarily collect and use personal information about you to provide our physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.

The contact information you provide is used to communicate with you. Unless otherwise requested by you, this communication is relevant to your enquiry (in the case of an initial enquiry contact) or to your episode of care only.

You have the right to object to, or restrict, the processing of your personal data for a particular purpose.

We occasionally use information for other purposes, including:

To help us manage our accounts and administrative services, including billing/ accounts management and management of our IT systems
To conduct accreditation, quality assurance or internal audits.

When and why might we share information about you with others?

We may disclose information about you to others outside of our practice as permitted or required
under law. This will include situations where we disclose information about you in order to:

Comply with our legal and statutory obligations (eg. mandatory reporting under legislation,
responding to a court order or subpoena)
Lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety

We may also share information, with your express permission, in order to:

Claim on insurance, if relevant

Get test results from diagnostic and pathology services from a third party
Communicate with your doctor or other health care provider involved in your care.

Only necessary information is communicated, secure electronic communication is used and,

where possible, is via www.healthmail.com

In some situations, Healthmail is not an option. In these cases, with your consent,

telephone conversation, Google Workspace (2FA) or An Post surface mail is used.

Your Rights

You have the right to seek access to and to seek correction of the information we hold about you
You have the right to seek access to and correction of the data we hold on you.
We will provide a copy of the record to you or a designated third-party (e.g. solicitor) upon receipt of written request and appropriate consent.
This request will be completed within 30 days and there is an administration fee of €20.
If you think that the information we hold about you is not correct, let us know in writing. We will
take reasonable steps to correct your personal information where the information is not accurate,
or up-to-date. From time to time, we may also ask you to verify that the information we hold about
you is correct and current.

Please notify us if and when your contact details change.

Cookies

The website www.sineadcurranphysio.com is hosted on the Squarespace platform.

Cookies are small pieces of data that websites store on a device. They can improve a visitors’ browsing experience because they help websites remember preferences and understand how people use different features. Cookies help our site run effectively and provide the best experience for our visitors.

Squarespace places two kinds of cookies on visitors’ browsers:

· Necessary cookies so visitors can navigate and use key features on your site.

· Non-essential, or analytics and performance cookies, that collect information on our behalf about how visitors interact with our site.

· You are free to decline or restrict non-essential cookies, if your browser permits. This may restrict your ease of use of the website.

· Cookies files can be removed form your computer at your own discretion.

If you have a privacy-related concern about us

If you have concerns about the way we handle your privacy, please let us know. You should do that in writing. We will then try to respond to you within 30 days.

Updating this policy

We will update this policy from time to time, to reflect any changes in our information-handling
practices or the law or both. Please check back regularly to ensure that you agree with any changes.

How to contact us

To contact us about any privacy related issues, contact Sinead Curran at

info@sineadcurranphysiotherapy.com

(085) 1764726